Questions? Send email to firstname.lastname@example.org.
Where can I find my Wait Period?
- In your Order Invoice
- On your Order Confirmation Email
- On your Order Status Page
Order Status Codes and Meanings
Finishing of Resin Pieces
Your pieces may have flashing that has to be removed once you receive it. You may have to do some sanding and finishing of your own once you receive your items due to seam lines. We remove the pour spouts and sand that area smooth. If you would like the item finished, you must request seam sanding/finishing service. This service will add more time to your wait and costs extra per piece. Please request coating to be added to your pieces at time of order if desired.
We will exchange or repair damaged items. Please note that the timeframe for redelivery of your parts depends on the production schedule and what needs to be completed. Orders cannot be cancelled and all payments are non-refundable.
Email Response Time
Please allow 24-48 hours during business days for a response to your email. This time does not include any weekends, holidays or scheduled down time.
Shipment After Final Invoice
Currently resin casting order ship 2 times per week. This means it may be 3-4 business days after final payment has been received and confirmed into our system before your package ships. Please allow 5-7 business days before contacting us regarding a lost or unmoving shipment.